Communicate To Connect
This course enables learning on how to communicate beyond the words and facial expression — from intent and needs, which will result in clarity and connection with self and others.
We communicate with others all the time to get things done, to influence other, to solve problems, to build relationships, to coach, to counsel and to resolve conflicts. Therefore the words we use are very powerful for they can create harmony and connection or anger, submission, guilt and fear. Most of us have unconscious old habits of blame, criticism and tuning off. These habits make it hard for us to connect with ourselves and others especially in situations where having positive connection is crucial.
Therefore it is important for us to have the ability to be clear of our communication intent, express ourselves and listen to others in a way where both parties’ needs are met and a positive connection is developed. A positive connection will help to build trust and harmony.
Objective
You will be able to:
Identify the blocks in communicating with others
Express observations that are empowering and clear as a starting point for communication
Differentiate stimulus and cause
Identify the use of feelings and area of importance to gain clarity in communication
Enable participants to use self empathy skills effectively
Express empathy in a supportive way that promotes connection
Identify strategies that is enriching for both parties
Express appreciation in a way that connects
Benefits
The benefits of this course are to enable you to learn to communicate beyond the words and facial expression but from intent and needs which will result in clarity and connection with self and others. This means messages are heard and expressed accurately, relationships are nurtured and trust is built.
Participants will:
Express themselves in a way that promotes clarity and not from blame
Handle situations encountered in a more empowering way
Communicate with others from an enriching space rather than manipulating
Identify strategies from a space of understanding of cause rather than stimulus
The organization will:
Have staff that is able to handle work situations better
Experience Improvement in connection and understanding between departments
Gain more clarity on strategies that are suggested to solve problems and commitment for action
Course Content
Blocks to Communication
Observations
Stimulus and Cause
Feelings and Universal Needs that Impact Communication
Empathy
Strategies
Appreciation
Who Could Attend: Suitable for working adults (in areas like customer service, sales, health care, frontline service, management) parents, students (above 18) and those who wish to connect better with self and others.
This program is also beneficial for employee development and can be organised in organizations as in-house sessions.
Prerequisite: None
Trainers: Choy Boon Ling and Mylini Munusamy
Venue: Physical venue to be advised and/or via Zoom
Date & Time: 2 days session starting from 09:15am — 04:30pm for both days
Prior registration is required. Upon registration, should you be unable to attend the course due to unforeseen circumstances, kindly let us know in advance.
REQUEST for Support
There is no facilitator fee or any course fee set for this course. We invite people to offer contributions based on GIFT ECONOMY mindset, so that everyone can have access to the learning, in the meanwhile keeping WISE Foundation and our Nonviolent Communication work to be sustainable and far reaching.
We kindly request that you offer a contribution that is within your capacity, willingness & happiness.
We estimated a GIFT Economy offering of RM120 – RM170 per pax for the online courses held VIA ZOOM and RM250 per pax (without Feelings&Needs Cards) or RM350 per pax (with Feelings & Needs cards) for the PHYSICAL WORKSHOP that will help to ensure cost of organizing the workshop is covered with a little extra that goes towards supporting operation cost of WISE Foundation.
Below are some options on how you can consider to offer your gift:
One-time Contribution
Contributions via Instalment: 2 months/3 months/5 months
Other Contribution: If you wish to contribute a different amount suggested above, please offer the amount you are most comfortable with.
Volunteer to be Program manager/ Zoom support/ Media etc
To offer Gift Economy for ZOOM WORKSHOP, please refer to the following:
Name of Bank: Malayan Banking Berhad
Bank Account No.: 5623 5753 9793
Account Name: Wisdom Inspired Supportive Endeavour Selangor
Please kindly quote "Wise Donation” in the bank transfer description and email the transfer receipt to donation@wise.foundation
To offer Gift Economy for PHYSICAL WORKSHOP, please refer to the following:
Name of Bank: CIMB
Bank Account No.: 800 978 3877
Account Name: THALEIASOFIA WORKS SDN BHD
Please kindly quote workshop code example “C2C36” in the bank transfer description and email the transfer receipt to nvcinmalaysia@gmail.com
For our overseas participants, we recommend using www.wise.com for donation remittance.